Effective date and main terms
These terms apply from November 2026; by using the hivip7 App you are deemed to comply with these rules.
If any part is unclear, first Help page See later Support team Speak with the support team to get a quick reply in Dhaka time.
Scope of agreement
Account opening, login, and all in-app use are covered by these rules; the same framework is kept for users in 7 countries.
Eligibility
Only users of legal age may operate accounts, set up to comply with Bangladesh local law.
Responsibilities
Keeping your information accurate is your responsibility; how the platform works is stated in clear language.
hivip7 App KYC terms
Verification completed in 3
| Name | Must match National ID |
| Phone number | Use a number linked to bKash, Nagad, or Rocket. |
| Address | Provide a real address in Dhaka or another city. |
If information is incorrect, verification may stop; provide exact information during registration, then App guide Review to continue
Method and limits
All limits shown in BDT
bKash
Many users fund accounts quickly from bKash; even during Dhaka's busy times verification typically completes in 23 minutes.
Nagad
If Nagad is linked, small transactions are easier; the full process is clearly visible on mobile screens.
Rocket
Rocket users typically keep login and verification on the same number, reducing account matching hassle.
Limits are not the same for everyone; limits may vary based on account age, verification status, and previous activity.
How long does it
Typically completed in 3 steps
Register
If the form is correct, registration finishes quickly; new users can proceed to the next step within 5 minutes.
Verification
If the documents are clear, verification is very fast; if photos are incorrect, the process must restart.
Access
With 99.5% uptime, login is typically stable; on slow networks, light pages load quickly.
If mobile network is slow at night, wait a bit; still the app's core parts are designed to run with less data.
Fees and charges
Fees are shown in 3 parts
| Account opening | Usually free |
| Transaction | Small charges may apply depending on the method |
| Resubmit documents | If incorrect, you must re-upload, but there is no separate fee. |
If fees change, a notice is sent first, so view new offers beforehand. Offers page More Payment instructions Check once
Reversal policy
Once approved, nothing changes
Correct information
If information is accurate, fewer complications arise, reducing the need for reversal
Incorrect
Incorrect name, wrong number, or wrong address may halt the request, requiring later verification with support
Security verification
If there is suspicious activity, additional verification is required, keeping your account secure
If any changes are needed, first Support rules Read then return to the hivip7 App and complete the steps correctly
Contact methods
Users in Dhaka usually ask questions about tips, Nagad, or Rocket-related topics first Support page More Help page Most useful
This page is the main reference for understanding hivip7 App's terms and conditions, user agreement, and service policies, just this once before registering Privacy policy Read
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